Privacy Policy
How St. Louis Creations collects, uses, shares, and protects your personal information when you visit our website, request a quote, or place an order.
Last updated: May 7, 2026
Scope of This Policy
This Privacy Policy describes how St. Louis Creations ("we," "our," or "us") collects, uses, and discloses personal information when you use stlouiscreations.com, communicate with us, subscribe to marketing, request a quote, or make a purchase.
Personal information means information that identifies, relates to, describes, or can reasonably be linked to an individual.
Information We Collect
Device and Site Usage Information
When you visit the site, we may collect technical information such as your IP address, browser type, device type, pages viewed, referring pages, time zone, approximate location, and how you interact with the site. We collect this information through cookies, pixels, tags, log files, and similar technologies.
Why we collect it: to load and secure the website, understand site performance, improve the customer experience, and measure marketing effectiveness.
Quote, Contact, and Customer Support Information
If you request a quote, submit a contact form, email us, call us, or ask for support, we collect the information you provide, such as your name, email address, phone number, project details, order questions, uploaded design information, and any other message content you choose to share.
Why we collect it: to respond to your request, prepare quotes, provide customer service, and manage custom orders.
Order and Checkout Information
When you place an order, we may collect your name, email address, phone number, billing address, shipping address, products ordered, customization details, and payment-related information needed to complete checkout. Payments are processed through Stripe. We do not store full credit card numbers on our servers.
Why we collect it: to process payment, fulfill your order, arrange shipping or pickup, send order confirmations, handle support, screen for fraud, and keep business records.
Marketing Information
If you subscribe to our email marketing or otherwise opt in, we collect your email address and related subscription preferences.
Why we collect it: to send product updates, offers, announcements, and other marketing communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.
How We Use Personal Information
We use personal information to operate the website, provide products and services, process transactions, fulfill custom orders, communicate with customers, respond to support requests, prevent fraud, comply with legal obligations, improve our services, and send marketing communications when permitted.
We may also use aggregated or de-identified information that does not reasonably identify you for analytics, reporting, and business planning.
How We Share Personal Information
We share personal information with service providers that help us run the business, including website hosting, payment processing, analytics, advertising, email marketing, shipping, fulfillment, customer support, fraud prevention, and other operational services.
We use Stripe to process payments. Stripe may collect and process payment information according to its own privacy practices.
We may share information if required by law, subpoena, court order, or other lawful request, or when necessary to protect our rights, customers, business, or website.
Analytics, Advertising, and Cookies
We use Google Analytics to understand how visitors use the site and to improve site performance and content. You can learn more about how Google uses information at policies.google.com/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
We use Meta Pixel and related Meta advertising tools to measure ad performance, understand interactions with our website, and help show relevant ads on Meta platforms such as Facebook and Instagram. You can manage Meta ad preferences through your Meta or Facebook account settings.
Cookies and similar technologies help the site remember preferences, support cart and checkout functionality, secure the website, measure analytics, and support advertising. Most browsers let you remove or block cookies through browser settings. Blocking cookies may affect how parts of the site work.
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not currently change our data practices when we receive those signals.
Your Privacy Rights
Depending on where you live, including California, the European Economic Area, the United Kingdom, or other regions with privacy laws, you may have rights to request access to, correction of, deletion of, or portability of certain personal information. You may also have the right to object to or restrict certain processing.
To make a privacy request, contact us at contact@stlouiscreations.com. We may need to verify your identity before completing a request.
Data Retention
We keep personal information for as long as needed to provide services, complete orders, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements. If you ask us to delete information, we will do so unless we need to keep it for legitimate business or legal reasons.
Children
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised "Last updated" date.
Questions About Privacy?
Email: contact@stlouiscreations.com
Phone: (573) 500-0064
Mail: St. Louis Creations, 903 Southern Hills Court, Eureka, MO 63025, United States
Related: Terms of Service